What is Data Centre Support?

Our Onsite IT Support Engineers are dedicated professionals committed to delivering high-quality services that meet and exceed customer expectations. They are responsible for providing a wide range of infrastructure support, including IMAC, IMACD, and Break-Fix Incident Management Services.

Each engineer works under the guidance of a Campus Manager, a Supervisor, and Schedulers, ensuring seamless service delivery and operational coordination.

From simple tasks like patching and fault diagnosis to complex equipment relocations and large-scale installations, our engineers play a vital role in maintaining the integrity and performance of critical systems across enterprise environments.ng infrastructure, network design, management, and maintenance.

Scope of Services

Technology Room Support & On-Call Services

• Installation and racking of servers and networking equipment
• Restack, relocation, and decommissioning of hardware
• Removal of redundant infrastructure and powered-off devices
• Equipment movement across site locations, including secure storage
• Network patching and connectivity validation (WAN & LAN)
• Labelling and documentation of devices
• Installation of PDUs (Power Distribution Units) and other rack components
• Collaboration with Corporate Real Estate on electrical and mechanical provisioning
• Hardware swaps and troubleshooting

Control Room & Infrastructure Monitoring

• Regular technology room inspections
• Alarm investigations (CMS, BMS, Peregrine systems)
• Identification of outdated or redundant infrastructure
• Escorting and supervising third-party vendors or internal teams in secure areas

Incident Management

• Support for KVM/iLO failures and power circuits
• Environmental troubleshooting (e.g. temperature issues via CRE)
• Cable tracing and fault testing with Fluke tools
• Tier 1 & 2 support, including device reboots and connection checks
• Supervision of third-party vendors and resolution of component issues

Structured Cabling Services

• Professional cabling installations in line with STS standards
• Patch management and structured cabling oversight
• Labeling, testing, and QA of cabling systems
• Inventory updates and recovery of unused circuits
• Cable database maintenance and stock control
• Pre-event tracing and documentation for Merges, Refreshes, and Upgrades

Documentation & Reporting

• Maintenance of accurate service documentation and records
• Management of tickets and work orders via client systems
• RMA (Return Material Authorization) processing
• Activity reporting including shift handovers and task tracking

---

What We Look for in Our Engineers

Essential Skills & Experience

• Proven experience in data center environments or financial/corporate IT settings
• Solid background in Workplace Technology services (IMACD)
• Expertise in structured cabling installation and diagnostics
• Proficiency with Fluke test equipment
• Strong working knowledge of MS Office (Outlook, Excel, Word)
• Highly organized, self-motivated, and detail-oriented
• Ability to multitask and work under pressure
• Experience with Asset Management and Ticketing Systems
• In-depth understanding of change management and service delivery
• Leadership and mentoring capabilities
• Ability to train, supervise, and approve team training milestones
• Competence in shift management and operational sign-offs

---

Need Reliable Onsite IT Support?

Our engineers are trained, certified, and ready to support your mission-critical environments. Whether you’re upgrading infrastructure, relocating hardware, or resolving incidents, our team ensures minimal disruption and maximum performance.

Contact us today to learn how we can support your organization’s infrastructure needs.